Q. What are your check-in/check-out times?
A. While check-in is 4:00 p.m., guests may arrive earlier to take advantage of all spa and resort facilities, treatments and classes. Check-out is promptly at 12:00 noon in order to ensure that our rooms are ready for our next guests' arrivals. The Lodge will be pleased to hold your luggage, should you wish to stay in the Spa beyond noon on your check out day.
Q. What are your dining hours?
A. The Lodge at Woodloch Dining Hours:
Breakfast - 7:00 a.m. - 9:30 a.m.
(Weekends 7:00 a.m. - 10:00 a.m.)
Lunch - 11:30 a.m. - 2:00 p.m.
Dinner - 5:30 p.m. - 8:30 p.m. (Advanced reservations are required for dinner.)
Q. What meals are included in spa packages?
A. Included in our package price are three meals per night of stay, beginning with dinner on day of arrival and ending with lunch on day of departure. An additional lunch may also be purchased on date of arrival, if desired.
Q. What number should I call for dining reservations?
A. Please call our front desk to assist you with dining reservations at 1-800-WOODLOCH. You may also make your dining reservations with the Spa Concierge when you make your spa appointments. The Spa Concierge can be reached by dialing 800.WOODLOCH
Q. What is the proper attire for the dining room?
A. Most of our guests dress casually for dinner, and often wear spa robes or spa/fitness attire to breakfast and lunch.
Q. Why isn't The Lodge's address in my GPS?
A. As our property is new, our address may or may not have been mapped yet by your GPS system. Please refer to our website directions for the best travel routes. We do not recommend using directions from internet mapping sites. For more detailed information please call our reservations department at 800-WOODLOCH. For coordinates, please use:
41 degrees, 30.226 minutes, North by 75 degrees, 06.007 minutes West
Q. Do you allow children?
A. Children under the age of 16 are not permitted at The Lodge at Woodloch.
Q. Do you allow pets?
A. Animals other than service animals are not permitted at The Lodge at Woodloch.
Q. May I make a site visit to your property before I stay?
A. You may call or stop by our Welcome Center to request a tour of The Lodge. We are happy to accommodate all tour requests between the hours of 9:00 a.m. - 5:00 p.m.
Q. What season is best to visit The Lodge?
A. While summer and fall are popular times to visit the mountains in Pennsylvania, many of our guests visit us during multiple seasons throughout the year. We offer a plethora of activities year-round, both indoor and out, including hiking and snowshoeing in the winter, and golf, kayaking, hiking, and biking in spring, summer and fall.
Q. What are your room amenities?
A. Our guest rooms offer complimentary Internet access, flat panel televisions, telephones with voicemail, refrigerator, in room safe, full-sized hairdryer, full-sized ironing board and plush terry-cloth bathrobes and slippers. Turn-down service is offered nightly. Complimentary newspapers and coffee and tea service are available in the lobby areas. For guests' convenience, a complimentary self service laundry facility is also available. Marble bathrooms include double sink vanities, private water closet and elegant marble shower. Bathtubs and separate showers are standard in all suites.
Q. Do you allow groups to buy out The Lodge for private functions?
A. Both leisure and corporate groups may choose to buy out The Lodge for special events. Please inquire with our Group Sales Office at 800.453.8263 for more information.
Q. How and when do I make my spa appointments?
A. We recommend that spa appointments are made well in advance of your stay. Appointments may be made by calling the Spa Concierge at 800-WOODLOCH.
Q. Is smoking permitted at The Lodge?
A. For the comfort and health of all our guests, The Lodge at Woodloch is a non-smoking environment. Smoking is allowed in select outdoor locations only.
Q. What is your cell phone policy?
A. Please use cell phones only in your guest room. As a quiet sanctuary, cell phones are not permitted in Lodge public areas or anywhere in the spa.
Q. Do you serve alcohol?
A. Wine, beer, and spirits are served during lunch and dinner hours in our restaurant, TREE. Cocktail service is available in the afternoon and evening in the Library, Horizon Deck, Fireside Patio, as well as by room service. To ensure your safety please be conscious of the effects of alcohol when participating in fitness and spa treatment activities. The intake of any alcoholic beverage, before or shortly after any massage or bodywork is not recommended, as the impact of alcohol may be intensified by certain treatments.
Q. How is tipping handled at The Lodge?
A. All gratuities are automatically added to your package rates. Additional tipping is not necessary or expected.
Q. What is your cancellation policy?
A. Your deposit is fully refundable, minus a $25 processing fee (per reservation) if cancellation is received more than 48 hours prior to arrival. For cancellations received less than 48 hours prior to arrival, your deposit will be kept on file and may be applied toward a future stay. In the event of early checkouts, your deposit is applied to any cancelled night(s). Special promotions and offers may have different cancellation policies. Please refer to the offer terms and conditions or call our Reservations department at 866.953.8500 for more information.
Q. Do you offer transportation from airports and bus or train stations?
A. The Lodge provides complimentary transportation from the Hawley bus station. Transportation from Scranton/Wilkes-Barre Int'l Airport, other major airports and Port Jervis Train Station is available for a fee. Door-to-door transportation and airport transfers can be arranged by calling our reservations office at 800-WOODLOCH. Rates vary based on distance.
View our Transportation packages.
Q. What do guests of The Lodge most often forget to bring?
A. A bathing suit, to enjoy our HydroMassage WaterWalls and our co-ed Aqua Garden, our indoor pool and whirlpool as well as our outdoor Horizon Whirlpool.
Things to Bring
We offer the following suggestions dependent on the time of year you will be visiting.
Indoor and Outdoor Activities
- Shorts and t-shirts
- Warm-up wear/sweats
- Workout clothes
- Bathing suit and goggles
- Swimsuit cover-up
- Tennis or golf attire
- Bike shorts
- Rain jacket
- Hat, gloves, insulating fleece layers for Fall, Winter, Spring
- Casual resort wear for dinner
- Aerobic white-soled shoes - for indoor exercise classes and CardioWeight Studio
- Running shoes
- Golf shoes
- White-soled tennis shoes
- Hiking boots - rocky trails and terrain
- Aqua socks - pool classes
- Winter boots - snowshoeing and winter hiking
- Ski Equipment
- Warm wool socks - for winter sports
- Sports sandals with heel strap, water shoes, or old sneakers for kayaking
Items for All Seasons
- Athletic socks
- Bug Spray for extended outdoor adventures
- Sun hat or visor
- Lip balm
- iPod, iPad or mp3 player
- Book or eReader
The Seasons of the Pocono Mountains, Pennsylvania
From the warm sunshine of summer to the snowy serenity of winter to the colorful landscape of spring, the Pennsylvania Lake Region of the Pocono Mountains is the perfect destination to visit any time of year. No matter what season you desire, The Lodge at Woodloch is an idyllic retreat for your next outdoor getaway in Pennsylvania.
Lacy ferns carpet the forest floor. Wild berries and flowers dot the woodlands, creating an uplifting oneness with nature. Spring at The Lodge at Woodloch is an invitation to breathe deeply, re-energize and come alive along with nature and let go.
Scenic terraces and shady porches bring the outdoors in. Our pristine lake, woodland gardens, nature walk and Rock Garden Waterfall invite you to play and enjoy the sunshine at this beautiful Pennsylvania lake resort.
The fall foliage in Pennsylvania is a wonderful backdrop for a fall hiking spree, mountain biking, kayaking and golf.
The beauty and serenity of the snow-blanketed forest are equally inviting from our fireplace lounges or on our snowshoe or cross-country treks.
Hawley, Pennsylvania Seasonal Temperatures
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